Gmail Problem? Blank page?

Jan 13, 2008 by

If anyone has trouble logging in to Gmail (i.e. getting a blank page), I have found two simple solutions:

  1. Use Firefox instead of Internet Explorer (my standard solution when internet applications that usually work don’t work).
  2. Insert an “s” after the http in the address that you are trying. (this works in IE)

Don’t know what the problem is, but I’m willing to place the blame on the suspect IE browser.

UPDATE: And since the problem has not rectified itself… here’s a more permanent solution… In Internet Explorer, go to the Tools menu and Delete Browsing History … delete all your histories.

While you’re messing with Internet Explorer, you might as well make sure you have the Service Release 2 update for IE7 (I assume you’ve updated by this point) and update your Google Toolbar to Google Toolbar Version 5.0 Beta.

I’m going to post later this week about how I am using Google Notebooks to keep up with my online students, but you won’t be able to effectively use it unless you update to Google Toolbar 5.

Possibly Related Posts:


  1. Anonymous

    After not being able to access my g-mail account for 2 days, I tried the “option 2” suggestion and added the s after http. It worked – what a simple solution to an aggravating problem. Thanks for taking the time to post this information.

  2. Anonymous

    The problem seems to only affect IE7. Any other browser, including IE6, should work fine for the people who are having this problem in IE7.

  3. Dan

    Sorry, but the entire link did not post – here is it again:

    In case the link fails to work again, the Gmail help issues topic post by “moltenpool” which helps until the “official” patch:

    Tip: You can adjust your Internet Explorer 7 settings to automatically
    clear the cache whenever you close Internet Explorer 7.

    Go to the Tools menu, and click Internet Options > Click the Advanced
    tab > In the “Settings” box, scroll down to the section labeled
    “Security,” and click to check the box next to the “Empty Temporary
    Internet Files folder when browser is closed” option > Click OK to
    This option does not delete cookies, but it will clear your cache of
    other files when you close your browser.

  4. Maria H. Andersen

    Thanks Dan! I was hoping I wouldn’t have to give up my tabbed browser… for some reason Firefox runs really slow over my satellite internet, so I persist in using IE.

Leave a Reply