10 Tips for Writing a Good Bug Ticket

I have spent a great deal of time in the last two years writing software tickets for new features and bugging issues that (inevitably) arise. Many of the engineers tell me that my tickets are very clear and easy to understand. I like my engineers (I even baked bug cookies for one who visited me in Utah) so I thought I would pass along my tips to be used by more people. Tips for writing a good bug ticket: 1. Find a way to reproduce the bug. If you can’t reproduce it, the engineer isn’t likely to be able...

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